Frequently asked questions

Account & Team

Yes, you would need to sign up with your Google or Facebook account or with your email address in order to create and host a Gloww session.

Yes. When you create a Gloww invitation link, you can select the ‘participants need to ask to join’ option, which enables you to approve them when they join the session.

Yes, you can share your Gloww session by following these steps:

  1. Go to https://app.gloww.com
  2. Locate your session and click on it to open it in the editor
  3. Click on the ‘Share’ button in the upper right area
  4. In the Share dialog that opens, enter the email address of your teammates
  5. Click ‘Send’

Another way you can share is:

  1. Go to http://app.gloww.com
  2. Locate your session and hover over it with  your mouse.
  3. Click the … icon and select ‘Share’
  4. Enter the email address of your teammate.
  5. Click ‘Send’.

Getting started & Features

Yup! Here’s how you can pre-schedule a session:

1. Click on the ‘Schedule’ button

  1. Click on ‘New Invitation’
  2. Give your invitation a descriptive nickname and then click the ‘Create’ button
  3. Copy the invitation link URL to your clipboard by clicking on the ‘Copy’ button
  4. Send the invitation link to your participants ahead of time, any way you like: via Calendar invite, email, Whatsapp, Slack, etc.
  5. When you’re ready to go live, you can start the session from the ‘Invitation links’ window or by using the same link while you’re logged-in to gloww.

Yes! You can record a Gloww session by clicking on the record button n the gloww session player.

Once the session is completed, glow will send the recording link to the email associated with your account.

Gloww supports up to 200 people per session. 

Gloww provides everything you need to create and host a live interactive video session, so there’s no need to use any other video conferencing platform.

Yes, just mark a scene (or ‘slide’, as some users call it) in the storyboard and copy it by using keyboard combination Ctrl + C  (Windows) or Cmd+C (Mac).

Currently, Gloww doesn’t support streaming to other platforms, but we’ll be adding this functionality in the future.

Here’s how the scores are calculated:
– A correct answer in the buzzer quiz is worth 1,000 points
– A correct answer in a multiple choice quiz is worth up to 1,000 points, the faster you answer the more points you get. The exact formula is: [ ( 1 – (( {response time} / {question timer} ) / 2 )) × {1,000} ]

For example if the timer for the question is 20 seconds and you answer correctly after 10 seconds, you get:
[ ( 1 – (( 10 / 20 ) / 2 )) × 1,000 ] which makes 750 points.

If someone else answers correctly in 5 seconds, they get [(1 -(( 5/20 )/2)) × 1,000] = 875 points.

Pricing

Our free plan enables you to host unlimited interactive video events with up to 5 participants.

Our Pro plans allow you to host larger events, brand your session, record sessions, and grant access to all our premium features & templates.

You can use Gloww for free with up to 5 participants. This means you can host unlimited meetings, team building events, and workshops with up to 5 people without having to pay anything. Once you need to add more participants, you can upgrade to one of Gloww’s paid plans.

Gloww does not offer a free trial at the moment. You can use Gloww for free to host meetings with up to 5 participants. 

For best security, we recommend that participants authenticate before joining a session. However, if you are subscribed to one of our paid plans, you can turn off this requirement in the session settings.

We accept all major credit cards. If you want to purchase Enterprise Plan, contact us, and we will issue an invoice that you can pay via bank transfer.

Yes, we offer discounts if you are purchasing paid plans for 10+ team members. Please contact us.

You can contact the sales team to discuss your specific needs.

If you’re part of a nonprofit organization, we’re happy to provide you with discounted pricing. Please contact us.

If you’re a student of primary and secondary schools we’re happy to provide you with discounted pricing. Please contact us.

Your Gloww subscription, whether annual or monthly, will automatically renew until you choose to cancel it. To cancel your subscription, simply click this link: https://payment.gloww.com/p/login/5kAfYY6evgrtgYEdQQ.

Make sure to type the email that you have used on the checkout page when you subscribed to Gloww’s paid plan.

No, it is not possible to cancel Annual plans mid-year and receive a refund for the unused months.

In general, we have a no-refund policy.

Per sections “Term and Termination.” and “Subscription Fees” in our Terms and Conditions, downgrades or cancellations are effective at the end of your current billing cycle. Dues already paid to us will not be returned.

Cancellation of a subscription does not automatically grant a refund.

 

System requirements & compatibility

No, Gloww is a browser-based application that doesn’t require users to download any software.

Yes, Gloww supports Android and iPhone mobile devices with the following operating system versions:

  • iPhone with iOS version 15 and up with one of these browsers:
    • Chrome browser version 101 and up
    • Safari browser version 15 and up
  • iPhone with iPadOS version 15 and up with one of these browsers:
    • Chrome browser version 101 and up
    • Safari browser version 15 and up
  • Android smartphone or tablet with version 10
    and up with a Chrome browser version 101 and up

No, currently you can only use the Gloww editor and host a live session using a Windows or Mac computer; ideally, with a Chrome browser.

Gloww error messages

In rare cases Gloww can’t access the computer microphone or camera although permission where granted by the user. This usually happens due to upgrade of the operating system or the browser. To resolve this problem please follow these instructions:

If you are using a Mac/OSX Computer

  1. Open ‘System Preferences’, select ‘Security and Privacy’, then select the ‘Privacy’ tab.
  2. Select ‘Camera’ on the left panel and mark the checkbox next to the icon of the browser you are using.
  3. Restart your browser.
  4. Click the Gloww session invitation link to join your session.

If you are using a Windows Computer

  1. Open ‘System Settings’, select ‘Privacy and Security’, then in ‘App permissions’ section.
  2. Select ‘Camera’ and enable the option ‘Let desktop access your camera’ for the browser you are using.
  3. Restart your browser.
  4. Click the Gloww session invitation link to join your session.