FAQ
Find answers to frequently asked questions on how to use gloww.
Pricing
Our free plan allows you to host unlimited interactive video events with up to 20 participants.
Our Pro plan allows to host larger events, provides you unlimited cloud recordings, in-session screenshots, and access to all our premium features.
Account & Team
Yes, you would need to sign up with your Google or Facebook account or with your email address in order to create and host a gloww session.
No, participants can join gloww anonymously by clicking the invitation link provided to them and entering a nickname.
Yes. When you create a gloww invitation link, you can select the ‘participants need to ask to join’ option, which enables you to approve them when they join the session.
Yes, you can share your gloww session by following these steps:
- Go to http://app.gloww.com
- Locate your session and click on it to open it in the editor
- Click on the ‘Share’ button in the upper right area
- In the Share dialog that opens, enter the email address of your teammates
- Click ‘Send’
Another way you can share is:
- Go to http://app.gloww.com
- Locate your session and hover over it with your mouse.
- Click the … icon and select ‘Share’
- Enter the email address of your teammate.
- Click ‘Send’.
Getting started & Features
Here’s a short ‘getting started’ tutorial:
https://intercom.help/gloww/en/articles/6043387-getting-started-tutorial
Yup! Here’s how you can pre-schedule a session:
1. Click on the ‘Schedule’ button
- Click on ‘New Invitation’
- Give your invitation a descriptive nickname and then click the ‘Create’ button
- Copy the invitation link URL to your clipboard by clicking on the ‘Copy’ button
- Send the invitation link to your participants ahead of time, any way you like: via Calendar invite, email, Whatsapp, Slack, etc.
- When you’re ready to go live, you can start the session from the ‘Invitation links’ window or by using the same link while you’re logged-in to gloww.
Yes! You can record a gloww session by clicking on the record button n the gloww session player.
Once the session is completed, glow will send the recording link to the email associated with your account.
gloww supports up to 50 people per session. We are working to support up to 200 in the next 2-3 months.
gloww provides everything you need to create and host a live interactive video session, so there’s no need to use any other video conferencing platform.
Yes, just mark a scene (or ‘slide’, as some users call it) in the storyboard and copy it by using keyboard combination Ctrl + C (Windows) or Cmd+C (Mac).
Currently, gloww doesn’t support streaming to other platforms, but we’ll be adding this functionality in the future.
System requirements & compatibility
No, gloww is a browser-based application that doesn’t require users to download any software.
Yes, gloww supports Android and iPhone mobile devices with the following operating system versions:
- iPhone with iOS version 15 and up with one of these browsers:
- Chrome browser version 101 and up
- Safari browser version 15 and up
- iPhone with iPadOS version 15 and up with one of these browsers:
- Chrome browser version 101 and up
- Safari browser version 15 and up
- Android smartphone or tablet with version 10
and up with a Chrome browser version 101 and up
No, currently you can only use the gloww editor and host a live session using a Windows or Mac computer; ideally, with a Chrome browser.
gloww error messages
In rare cases gloww can’t access the computer microphone or camera although permission where granted by the user. This usually happens due to upgrade of the operating system or the browser. To resolve this problem please follow these instructions:
If you are using a Mac/OSX Computer
- Open ‘System Preferences’, select ‘Security and Privacy’, then select the ‘Privacy’ tab.
- Select ‘Camera’ on the left panel and mark the checkbox next to the icon of the browser you are using.
- Restart your browser.
- Click the gloww session invitation link to join your session.
If you are using a Windows Computer
- Open ‘System Settings’, select ‘Privacy and Security’, then in ‘App permissions’ section.
- Select ‘Camera’ and enable the option ‘Let desktop access your camera’ for the browser you are using.
- Restart you browser.
- Click the gloww session invitation link to join your session.
